Automated Quality Scorecards

The Situation:

The quality scorecard solutions used by most hospitals today provide information about overall performance of core measures, safety initiatives and clinical outcomes, but often fail to provide insights into the drivers of poor outcomes. Each month brings another round of quality measures that need attention, but understanding where to focus improvement efforts is very difficult. Frustrations mount month after month because the nursing staff, physicians and department managers do not seem to have a handle on quality. Pinpointing the various culprits is difficult, and at times seems impossible.

What is Needed Now?

Quality improvement teams need clear visibility across clinical departments and service lines to the factors that affect quality scores. They need to spend less time manually preparing reports, less time analyzing data in search of root causes, and more time improving hospital performance. Rather than targeting all points of responsibility, they should be able to identify the physicians, specific specialty, nursing unit or department responsible for less-than-optimal outcomes.

A sample scorecard highlights quality metrics and performance over time. Areas for improvement are easily recognized and are interactive for drilling into the details.

To truly improve performance, hospitals need automated quality scorecards that get the right level of information to the right decision makers so they can efficiently, effectively and continually improve patient care.

The WhiteCloud Solution

The WhiteCloud Automated Quality Scorecard solutions not only automate the highly manual process of generating quality scorecards, they provide the ability to do detailed root-cause analysis of performance measures across clinical responsibilities and points of control. These scorecards alleviate the labor intensive, tedious, and error-prone manual processes prevalent today, replacing them with actionable information and the knowledge about where to focus.

Root cause analysis and specific drill down capabilities empower performance improvement teams and clinical quality workgroups to conduct meaningful analysis in seconds, not days. This frees the analytics team to add greater value to the organization by working on performance improvement strategies, not compiling tedious reports from many data sources, and then having to perform manual data analysis. As a result, executives and other key decision makers have the critical information they need to focus improvement efforts and the ability to perform deep root cause analysis into the drivers of poor outcomes.

• Inpatient Core Measures
• Disease Management Reporting
• Monitoring Patient Outcomes
• Ambulatory Core Measures

The Result: Improved Clinical Outcomes

Developed using WhiteCloud Performance Analytics™, our quality scorecard solutions provide a high level of automation and superior visualization into clinical care processes. In addition, our approach ensures that the solution is flexible and reusable to meet your evolving analytics needs over time. This combination greatly enhances quality improvement efforts by surfacing and highlighting core performance issues – a critical precursor to driving better outcomes.

• Performance improvement efforts have accountability because you now have the capability to do root cause analysis to help you identify the specific details and drivers of poor outcomes.
• You can now focus improvement efforts on a specific physician, certain specialty, particular nursing unit or hospital department.
• Executives responsible for safety and quality initiatives, once overwhelmed by so many measures and lack of visibility into the drivers of poor performance, now have the critical information required to drive consistently better outcomes and to improve organizational performance.