WhiteCloud Performance Analytics™

The Situation

healthcare systems are complex, multifaceted organizations. With the ever-increasing demands of regulatory, payer, and technology changes, it is becoming increasingly difficult to deliver better clinical, operational, and financial outcomes. healthcare system executives are responsible for the overall performance of their organizations, regardless of the demands being placed on them. Without access to the right information in an easily understandable and meaningful format, it is extremely difficult to make informed decisions about where to focus performance improvement efforts or to determine which physicians, service lines, units, groups, etc., require immediate attention. And which of these areas should be the highest priority? Based on what criteria, and for what clinical, financial or operational reasons?

Scalability and Strategic Value of Different Decision Support Strategies, including WhiteCloud Performance Analytics™

As a result, healthcare systems are left to “fight fires” and constantly react to situations instead of proactively focusing the organization on key areas for improvement, with the ability to monitor and analyze progress toward those performance goals. Simply put, healthcare executives don’t need more reports and more data; they need better intelligence extracted from their electronic databases.

It’s clear that executives and key decision makers are constantly inundated with reports and data – simply too much to make sense of. And this problem will undoubtedly grow more severe as digital data volumes continue to explode, healthcare reform changes and challenges materialize, and government compliance adds complexity. WhiteCloud Performance Analytics™ yields the proper performance metrics, delivers the compelling visual displays, and addresses common context issues in order to greatly improve the timeliness and quality of decisions. It is time for an approach to hospital decision support that is directly tied to organizational performance gains.

Introducing WhiteCloud Performance Analytics™ - A New Approach

WhiteCloud Performance Analytics™ is a new approach to decision support, designed to deal with the challenges facing hospital decision makers by bridging the gap between the massive amounts of data their organizations collect and the performance they desire. WhiteCloud delivers solutions and services based on the unique WhiteCloud Performance Analytics™ methodology - the only methodology that delivers scientifically-modeled solutions that motivate behavior changes in order to improve organizational performance and outcomes. While other solution approaches deliver more and more data to decision makers, solutions built with the WhiteCloud Performance Analytics™ methodology simplify the decision maker’s experience by providing them with the right information at the right time in order to make informed decisions quickly.

While several technology vendors make similar claims, a closer examination shows their approach is to simply repackage into a prettier display or dashboard metrics and data you are likely already receiving. Our approach uses analytic processing to transform your data into something meaningful that helps people understand and internalize where changes are needed. healthcare executives and key decision makers are empowered with the information they need in order to focus the process and performance improvement efforts required to boost clinical, operational and financial outcomes. Unfortunately that information does not exist in the mountain of data you already collect; if it did, you wouldn’t have the problems you are experiencing today. Your systems may contain part of the picture, but to make great decisions, people need to see the whole picture, and they need it delivered in a less overwhelming manner. This is precisely what WhiteCloud Performance Analytics™ delivers. If you are struggling with too many reports and lack of clarity on where to focus or what steps to take next – then WhiteCloud Analytics can help.

WhiteCloud Performance Analytics™ employs key methodologies and analytic technologies based on well-established scientific principles from many fields such as behavioral economics, systems theory, and analytics. When combined and applied thoughtfully, these methods have proven to close the information delivery gaps that exist in most organizations today. WhiteCloud Performance Analytics™ yields the proper performance metrics, delivers the compelling visual displays, and addresses the context issues that consistently thwart decision makers to greatly improve the timeliness and quality of decisions. By simplifying the amount of data decision makers must deal with, decision makers have the information they need to focus the efforts of the organization on resolving the issues that will truly improve performance and outcomes.

A Stepwise Approach

The WhiteCloud Performance Analytics™ methodology uses three phases to implement solutions that drive performance and deliver better clinical, operational and financial outcomes. The methodology and approach is about improving system-wide decision making and modifying behaviors to improve performance.

• Phase 1 – WhiteCloud Outcome Maps™ facilitate the development of logical maps that link desired performance outcomes back to the decision making behaviors and motivators that would drive those outcomes.
• Phase 2 – Analytic Modeling employs a series of analytic methodologies and technologies to transform your organization’s raw data, and useful outside sources, into a “Reference Model” of meaningful information. The combination of your data with this Reference Model is then optimized to motivate behavior changes and inform the decisions that drive performance.
• Phase 3 - Information Delivery Strategy Development focuses on designing and implementing a strategy to provide the right information to the right decision maker, at the right time, in a manner that he or she can easily understand and act upon. It is not realistic to expect busy decision makers to go to multiple sources to collect multiple pieces of information that will best inform their decision at hand.

Learn more about our stepwise approach to building solutions using the WhiteCloud Performance Analytics™ methodology and why it works.

The Result: Better Intelligence from Smarter Systems

Simply put, the WhiteCloud Performance Analytics™ methodology provides a superior alternative to traditional business intelligence approaches. What sets WhiteCloud solutions and services apart is the fact that they are designed to motivate changes in the behaviors of the decision makers who use them. It is impossible to create a high-performance healthcare system without the ability to make high-performance decisions, consistently, across the organization. To achieve that, people need the right information with less complexity.

WhiteCloud Performance Analytics™ works because it is grounded in years of deep customer experience both within the healthcare industry and with best-in-class solutions in other industries. It works because it adds to this world-class analytics expertise, a basis of scientific principles and state-of-the-art analytic technologies – the combination of which is designed to change decision making behaviors in a way that actually improves outcomes. It not only deals effectively with data overload, the analytic processing and Reference Models transform information into meaningful metrics, and strengthen decisions as data volumes grow. The value your existing systems can deliver is gated by the number of analytic and technical personnel you can focus on your performance. With a shortage of these people today, and data volumes that are likely doubling every 18 months, it is not feasible to continue to hire more and more analysts or fall further behind. Our solutions automate most of the processes of finding and building meaning into your data.

Get Started Today!

Whether you have a data warehouse in place, only a partial data warehouse strategy, or no data repository today, you can effectively improve performance with WhiteCloud Performance Analytics™. Our outcomes-focused, stepwise and iterative approach does not require a huge upfront investment. You can fund efforts in a step-by-step, “prove and move” fashion. Our applications typically have a demonstrable and sustainable, yet short, ROI payback period. Relative to other decision support approaches, WhiteCloud Performance Analytics™ not only scales with your data and users needs, but it is one of the least risky options available today.

Contact us today for additional information about how WhiteCloud Performance Analytics™ can help your healthcare system improve decision making, focus performance improvement efforts on crucial issues, and improve clinical, operational and financial outcomes.