Physician Profiles and Report Cards

The Situation:

In order to adequately monitor clinical performance, individual physician report cards must be reviewed. However the manual process of collecting and compiling the information remains tedious and results never seem to change. The inability to aggregate and analyze data at the physician level can result in ineffective improvement efforts, and a lack of the appropriate level of detail can erode the credibility of your performance improvement program.

A sample report card highlights quality, length of stay, and peer-ranking metrics by physician. Evaluating physician performance across units, specialties or an entire population is easy.

What is Needed Now?

Rather than provide excuses or reasons to discredit the data, hospital executives must employ analytic applications that make sense to individual physicians and actually motivate behavior changes in a manner that improves outcomes. An effective analytic application not only automates the process of updating physician profiles and report cards – eliminating resource-intensive, time-consuming, and error-prone processes – but it should also provide the ability to drill into detailed information by physician, practice groups and medical specialties. Provider profiles should be multi-layered, automated, and provide relevant views to different users, such as leadership, oversight committees, and even individual providers. Physician practice evaluations need to be streamlined and followed in a systematic manner, and in compliance with regulatory requirements. These profiles should provide the current status of key metrics; surface performance data in context to those key metrics to provide deeper understanding; and allow the user to drill into findings, as appropriate, to understand the underlying detailed information.

The WhiteCloud Solution

WhiteCloud Physician Profiles and Report Card Solutions create physician profiles and generate individual, practice group, and medical specialty report cards detailing physician performance throughout the organization and across all service lines. In addition to automating the reporting process, our analytic applications provide detailed root-cause analysis into performance measures related to quality of care, medical management, efficiency and throughput, patient care costs, and resource utilization. Our physician profiles alleviate the time- and resource-intensive reporting processes found in most hospitals today. With timely root cause analysis and specific, detailed drill down capability, physician performance management teams are able to complete a comprehensive analysis in a matter of seconds. Our applications are interactive and multi-layered to allow for deep root cause analysis. They also provide a high-level performance review that can be aggregated by various medical staff levels – specialty, department, practice group, or individual. This adds credibility to the profile reports, as well as meaningful context to needed improvement.

The Result: Improved Clinical Performance From Physicians Through Compelling and Actionable Scorecards

Better performance management and evaluation of physician clinical performance can lead to significant improvements in healthcare quality, patient safety, and resource utilization. Reducing the complexity of data from multiple sources and compiling information into a user-friendly, automated application greatly enhances the efforts of performance management strategies and improves patient care outcomes. Our solution offers timely and relevant insights into the drivers of poor performance, escalating costs and wasteful utilization. These insights can help improve clinical efficiency and patient care outcomes – and help drive down costs.

• Simplified process of aggregating data into compelling and actionable report cards to drive improved physician performance
• Individualized physician report cards with drill down capability to visualize root causes
• Automated, timely, and accessible performance evaluations available to physician executives and oversight committees, as well as individual physicians